Frequently asked questions

We now have an FAQ list that we hope will help you answer some of the more common ones.

1. What's your opening hours?

Reception is available from 9am to 6pm. However, for members, it’s 24/7 access.

2. What are the different types of membership at Ucommune?

UCOMMUNE MEMBERSHIP:

Access to events, corporate benefits, and access to our digital app which allows you to connect with over 600,000 members across the globe. This includes 4 hours of monthly credit for booking conference rooms in select locations and the ability to purchase more as you go.

 

HOT DESK MEMBERSHIP

Hot desk is free seating at our common area that you can rent for the day, week or month. The common area has many seating arrangements, work surfaces, and power outlets. With a hot desk membership, you’ll have access to workspace in all Ucommune locations every Monday to Friday, 9 am to 6 pm, not including public holidays and weekends. 

 

WHAT IS SHARED OFFICE MEMBERSHIP?

Shared office membership is allocated fixed workspace in a private office that you can rent for the month. Each shared office space has a minimum of four and a maximum of six members in each room. It comes with a standard desk, chair, and pedestal. With shared office membership, you’ll have access to your allocated workspace 24/7.

 

WHAT IS PRIVATE OFFICE MEMBERSHIP?

Private office membership is a private office space that you can rent for the month or year. Every office membership comes with a standard desk, chair, and pedestal. With private office membership, you’ll have access to your allocated office workspace 24/7.

 

If you would like to make changes to your membership, please submit a support request and your Community Management team will assist.

3. Is there a minimum contract term?

Yes, the minimum commitment is three months. However, most members will opt for a 12-month term lease.

4. What are your locations?

You can find us at any of the following convenient locations, all within walking distance from several MTR stations:

 

  1. Sheung Wan: 11/F, Grand Millennium Plaza, 181 Queen’s Road Central, Sheung Wan
  2. Mong Kok:  MOKO, 17/F, Tower 1 Grand Century Plaza, 193 Prince Edward Rd W, Mong Kok

5. Does Ucommune Charge Members for Utilities

Ucommune does not charge members for utilities. Water, air conditioning, heat, electricity, and Internet are all paid for by Ucommune and are included in the cost of your monthly membership.

6. What is Ucommune's Cancellation Policy?

Ucommune requires members to give at least 30 days’ notice period before the end of the agreement. For example, if your agreement ends on the 31st of Aug, you must give notice by 6 pm on the 31st of July. Ucommune does not allow exceptions to this rule.

7. Where can I book a membership?

Click enquire now at the top right hand side of the website or contact our Community Team for a tour or a booking.

8. How does printing and phones work at Ucommune?

CAN I BRING MY OWN PRINTER?

Yes, members who rent a dedicated desk or private office can bring their own printers. If you choose to set up a wireless printer, we recommend that you set up a Static IP to ensure that other members don’t accidentally print to your printer.

 

HOW MUCH DOES PRINTING COST?

Every membership gets 40 black and white A4 prints per month included in their monthly benefits. These prints can be used by any member in the company, and they are all pooled together. Unused credits will not be carried forward to the following month.

 

Any black and white prints above what is allocated as part of your membership incur additional charges, and these charges will be added into your invoice at the end of the month.

Pricing as listed below:

Black and White A4 : $1/piece

Black and White A3 : $2/piece

Colour A4 : $2/piece

Colour A3 : $4/piece

 

PHONES AT UCOMMUNE?

Phone service is an additional paid service provided by Ucommune and is available to members with Dedicated Desks and Private Offices. The phone service has a minimum contractual period of 1 year and is chargeable monthly at a flat-rate fee that varies by market. Please submit an enquiry to our Community Team for this service.

 

If you have your own phone and hardware, please contact your own telephone service provider to help you in setting up your phone line. Please submit a request to our Community Team for access to our server room during the set up. There will be a one-time installation fee that varies by country.

9. Are outside guests allowed to work at Ucommune?

If members have an intern or travelling colleague for a few days/weeks/months, the best option is for them to add the temporary employee onto their membership for a fee of HKD$1500/month.

 

It is also an great option to get them a short-term Hot Desk or Shared Desk.

10. Will I be rewarded for referring business to Ucommune?

YES. If you are a Ucommune members and you refer business to Ucommune, you will receive up to HKD 20,000 in cash

 

Terms and conditions strictly apply.